Customer Care Management System

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Customer Care Management System

Customer Care Management System

An effective customer care management system is integral to providing quality customer service. It helps to measure customer satisfaction and is a useful source of information and feedback for improving services. Often customers are the first to identify when things are not working properly.

This system customer care management system is designed for cellular operator company where customer can complain and track its status. customer care management system also can be used any company to mange queries and complaints of their customers.

The project tries to accomplish all the following features:

  1. Smooth flow of data without any hurdles.
  2. Facility to update data from time to time.
  3. Prompt and specific retrieval of data.
  4. Adequate validation checks for data entry.
  5. Adequate security of data.
  6. Flexibility in the system according to the changing environment.
  7. Controlling redundancy in storing the same data multiple times.
  8. Accuracy, timeliness and comprehensiveness of the system output.
  9. Stability and operatibility by people of average intelligence.
  10. Enhancement in the completion of work within the constraints of time

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