Customer Query Management System
Category : ASP.NET Projects
Customer Query Management System is a Web enabled, centralized information and management application. Developed to cater for the company requirements in building best relations with its customer community by providing fast redressal mechanism to the customer grievances.
The main idea behind this project is to replace manual customer query/complaint management system using centralized web based query management system.
Application work flow is as below:
- customer can post query after login.
- Query will be answer by customer care officer.
- customer can track status of his/her query.
- Manager can monitor progress of query submitted by user.